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Visualwebz LLC requires that before any work commences on your website or consulting project, you must read and accept these Terms of Service and Policies(“Terms of Service”). You will acknowledge the agreement before your initial payment and with each additional charge.Website Design Terms of Service

WHEREAS, Visualwebz LLC Web Design (“Visualwebz LLC”) is an internet website design company providing custom web development, web software integration, web consulting, and search engine optimization (“SEO”);

WHEREAS, Customer (“you”, “client”, “customer”) seeks to engage Visualwebz LLC for website design, consulting, and optimization purposes;

THEREFORE, in consideration of the mutual promises herein, the parties intending to be legally bound agree as follows:

Free Consultation vs. Billable Time – Seattle Web Design Terms of Service and Policies

Free consultation typically covers answering questions about Visualwebz LLC services and helping clients decide if they want to hire Visualwebz LLC to perform services. If a prospective client asks Visualwebz LLC to “work” on a website, this is billable time. Billable time includes making changes and doing research, reviewing website files or code, and providing requested website assessments.

Compensation – Seattle Web Design Terms of Service and Policies

Visualwebz LLC only accepts compensation in US dollars. Visualwebz LLC accepts payments via credit cards/debit online and accepts checks on a case-by-case basis.

Communication with Clients – Seattle Web Design Terms of Service and Policies

All communication with clients is typically done via phone, email, or online chat and is billable time.

Initial Payment for New Website Design – Seattle Web Design Terms of Service and Policies

Until Visualwebz LLC receives the initial payment, the assumption is that prospective clients are still shopping around for a website designer. Initial payments are a client’s way of telling Visualwebz LLC they have engaged Visualwebz LLC to do work. Initial payment or deposit is a non-refundable fee.

Payment Terms

All payments are due upon receipt of the invoice. Invoices are sent via email. If a client does not pay within 14 days, they will receive an email reminder.

If a client does not pay within 30 days, even after being sent reminder emails, the client may be required to pre-pay for future maintenance requests.

Termination of Project and Refund Policy

If a client would like to terminate the project (Maintenance projects only) at any time, Visualwebz LLC will refund any unused hours, less the set-up fee (for hourly billable clients). Please note that there are no refunds for the time spent working on a client’s website.

Visualwebz LLC may also terminate projects for clients who become unresponsive (not returning emails or phone calls). Any unused payment will be refunded, less the setup fee.

New Website Design vs. Maintenance

Clients are billed hourly when working on a new website design, or a fixed price may be agreed upon before the project starts. Any additional work outside the scope of the project will be billed on an hourly basis. Once a new website design or redesign is completed, any further work is considered maintenance. Maintenance work is billed at a lower rate but has a 30-minute minimum charge per request. Multiple requests received on the same day are considered the same request.

Ownership of Files

Visualwebz LLC is compensated for work by an hourly fee versus a flat rate for website design. One benefit of this system is that clients entirely own all services output as soon as they have paid any outstanding balance. Additional costs will be incurred in terms of software/modules/plugins that Visualwebz may have purchased. In addition, the transfer of files will also be billable. However, suppose you plan to have Visualwebz LLC Web Design perform maintenance on your website after it’s completed. In that case, you should not attempt to change the website code yourself unless you have coordinated this with Visualwebz LLC Web Design in advance. If you do change the code yourself, you do so at your own risk, and the files on Visualwebz LLC Web Design’s computers are immediately invalidated by your changes and will be discarded to avoid accidental overwriting. To avoid accidentally overwriting, if you change your website files yourself, you should notify Visualwebz LLC Web Design or change your FTP permissions so that Visualwebz LLC Web Design no longer has access to your files.

File Backup:

Since Visualwebz LLC bills hourly for services and the output of work is immediately uploaded onto the client’s web servers, Visualwebz LLC is not responsible for archiving or guaranteeing the availability of those files. Clients are responsible for keeping backup copies of their website files in the event of an emergency. While Visualwebz LLC may retain backup copies of work for its convenience, Visualwebz LLC does not guarantee to keep client files for any length of time. Additional monthly web services are available at a monthly rate. A copy and or transfer of a website is billable.

Right To Decline Service: Screening Prospective Clients

Visualwebz LLC strives for excellence and wants all clients to be delighted with their experience with Visualwebz LLC Web Design. To this end, all prospective clients and their projects are screened to ensure a good fit with Visualwebz LLC’s skills and philosophy. Visualwebz LLC, in its sole discretion, reserves the right to decline to provide web services to anyone who is not a good match. Visualwebz LLC also strives to improve the quality of the internet – and to this end, it only works on websites for individuals and small businesses that benefit the greater internet community. Visualwebz LLC will ask you questions about the nature of your business. If Visualwebz LLC discovers something objectionable about a project after a deposit is accepted, the unused deposit will be returned, and the project will be terminated.

Putting the Link to Visualwebz LLC Web Design in The Footer and Adding Your Site To Visualwebz LLC’s Portfolio

Visualwebz LLC is proud of its work and will typically add a link to its website in the footer of all client websites.  Visualwebz LLC may also use an image snapshot of your website with a short description and a link to your website on its portfolio page. If you, or another web developer you’ve hired, remove this link, you are required to notify Visualwebz LLC Web Design, and your website will be removed from Visualwebz LLC’s portfolio. Removing this link also indicates that you no longer wish to have Visualwebz LLC Web Design perform maintenance on your website.

Communication Lags – Seattle Web Design Terms of Service and Policies

To get your website finished on time and effectively manage the workload, it’s essential that you can respond to emails within a few days of receipt. You may lose your position in the work queue if you’ve been emailed several times and haven’t replied in 14 days. Your project may be terminated if you have not responded in 30 days. Please advise if you will be away for a span during the web development time so that schedules can be planned accordingly. If there are multiple people on the project, we suggest that a single line of communication be in place and only that individual be responsible for updates and changes. Updates and changes should be documented as a checklist and used as a single form of communication. Images and content should be sent as a single attachment or uploaded to the cloud and the link provided. The client is responsible for delivering the correct image dimensions (as requested) and content.

Lawful Purpose

Customers may only use Visualwebz LLC services for lawful purposes. Transmission of any material in violation of any Country, Federal, State, or Local regulation is prohibited. To this effect, child pornography is strictly prohibited and housing any copyrighted information (to which the customer does not hold the copyright) on your website.

Trademarks, Copyrights & Plagiarism

You warrant that you have the right to use the applicable trademarks on your website if any. You also warrant that any images you provide to Visualwebz LLC for use on your website are not owned, copyrighted, or trademarked by anyone else and that if they are, you have obtained appropriate permission. You also warrant that all text content you provide to Visualwebz LLC for use on your website is original work.

Warranty – Seattle Web Design Terms of Service and Policies

All website design work is provided “as is” without warranty of any kind, either expressed or implied. Neither Visualwebz LLC, its employees, affiliates, agents, third-party information providers, merchants licenses, or the like warrant that Visualwebz LLC’s service will be error-free; nor do they make any warranty as to the results that may be obtained from having Visualwebz LLC do website development or consulting work.

Search engines like Google have their proprietary algorithm for ranking websites for particular keywords. Therefore Visualwebz LLC does not guarantee any specific search engine ranking or website traffic. Visualwebz LLC can’t guarantee any particular ranking for your website. Likewise, Visualwebz LLC can’t ensure that your Google AdWords campaign will create adequate and high-quality traffic for your website. While Visualwebz LLC strives to increase traffic to your website by following Google Quality Guidelines, there are many factors beyond Visualwebz LLC’s control that impact your website’s ranking and subsequent traffic.

Limited Liability

In no event shall Visualwebz LLC be liable for any damages including, but not limited to, direct, indirect, special, incidental, or consequential damages or other losses arising out of the use of or inability of clients to use their website. You expressly agree that the use of Visualwebz LLC’s services is at your sole risk. You will personally test and accept the results of the services promptly after the completion of the services by Visualwebz LLC.

Under no circumstances, including negligence, shall Visualwebz LLC be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use your website; or that results from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission or any failure of performance, whether or not limited to acts of God, communication failure, theft, destruction or unauthorized access to your records, programs or services. You hereby acknowledge that this paragraph shall apply to all work done by Visualwebz LLC.


Customer agrees that it shall defend, indemnify, save, and hold Visualwebz LLC harmless from any and all demands, liabilities, losses, costs, and claims, including reasonable attorneys’ fees (“Liabilities”), asserted against Visualwebz LLC, its agents, its customers, servants officers, and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by Customer, its agents, employees or assigns.

Customer agrees to defend, indemnify and hold harmless Visualwebz LLC Web Design against Liabilities arising out of—

1. any injury to person or property caused by any products sold or otherwise distributed in connection with a website designed or maintained by Visualwebz LLC;
2. any material supplied by Customer infringing or allegedly infringing on the proprietary rights of a third party;
3. copyright infringement;
4. any defective product that Customer sold on using a website designed or maintained by Visualwebz LLC Web Design;
5. any action was taken by a Customer as a result of consulting with Visualwebz LLC.

Visualwebz LLC shall have the right to engage its counsel in any such indemnification action.

Visualwebz Content

You may only use or reproduce the content on the Website for your own personal and non-commercial use. The framing, scraping, data-mining, extraction, or collection of the website’s content in any form and by any means whatsoever is strictly prohibited. Furthermore, you may not mirror any material contained on the Website.

Seattle Web Design Agency